Problem reports

If you have Lnet connection problems, please check the points below. If the problem persists, fill in the error report.

Is the problem limited to your connection/connector or is the entire building affected? (Ask your roommates and neighbours)
Does the connection work with another computer or cable?
Does the computer/cable work with another connection?
If the cable is faulty, make sure that you are using the right type of cable.
Check the network settings, and that DHCP is enabled.

Please note that replies to problem reports are mainly sent to the provided email address. If you are filling the form on behalf of someone else, please provide a name and contact information for both yourself and the tenant.

2023-08-28: Connections to Kalliopellonkatu are broken since July 4th. Please direct any inquiries on this to the LOAS office, do not use the form below.

Please fill in all fields.

Address	Note! If your address is not listed, it is not connected to Lnet. The rest of LOAS buildings are connected with cable modems by Telia. The contact details for Telia customer service can be found at the LOAS web pages.
Stairwell and apartment number (please include the room number in shared flats)
Apartment type
Name
Email
Phone
In buildings with WLAN, do you have eduroam credentials?
Brief summary of your matter
Problem description / message Write here a description of your problem. The more details you give, the easier it is to fix your problem. Remember to mention the following: - When did the problem first appear? - Did your network connection work before in this apartment? - Did you make any changes or connect any new devices before the problem appeared? - Is the problem limited to some programs or devices? - Which operating system you use (Windows 7, Win 8, Win 10, Mac OS X, Linux...)? - What error messages you get, if any? - Do you have a wireless router or other such device? - If yes, please tell the make and model of the router. - If possible, find out the Ethernet/MAC address of your device, Either that of the computer, if directly connected; or your router, if you use one. It should look like 11:22:33:44:55:66 or 11-22-33-44-55-66. A guide for Windows is linked below. With a router, either check the router's management interface or any stickers on the bottom of the device. Guide for finding the MAC address on Windows 7 Note: Writing in capital letters makes the text harder to read, and makes it look like you are yelling. Please do not do that. We try to handle any reports as quickly as we can. If you want us to deal with your problem faster, please help us by giving any relevant information and answering the questions above. Telling your situation is urgent does not help it get resolved faster. We all have things to do.
Spam prevention: verify that you are not a computer by entering the name of the city LOAS operates in (most likely your current home city):

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2023-08-28